Frequently Asked Questions
Explore our expansive FAQ page, which contains quick and informative answers to frequently asked questions. If you are not able to find the specific data that you are looking for, please feel free to reach out to our dedicated customer care team. In every possible way, we can provide help for you. Our main priority is your contentment, therefore, we strive to address all your inquiries promptly and in detail.
How Can I Pay you?
Our Live Pricing & Real-Time Booking page allows us to accept VISA, Mastercard, American Express and Discover. We also accept cash or cheque at the time of service.
What is your service area?
Our service area includes numbers of cities across Canada and the United States of America such as Cambridge, Kitchener, Waterloo, Guelph, Hamilton, Mississauga, Brampton as well as Milton in addition to Boston in the USA.
What is your cancellation policy?
We offer a cancellation policy that allows you to end your cleaning service without any charges if you do it at least 24 hours before the scheduled time. However, late cancellations (within 24 hours) may result in a charge on your credit card. Ensure that you inform us promptly for a smooth cancellation process.
Do we get an invoice?
Yes, Once you process your payment or after your cleaning appointment , you will receive an emailed invoice with HST.
Yes! You can trust all our cleaning professionals. Each of our cleaners has a clean criminal record and is insured and bonded. We go through the process of in-person interviews with all new hires. Our number one priority is your privacy and safety.
To reschedule or cancel, please visit us online or ring 1-(800)-850-8063 or mail and we’ll change your booking. It just takes a few seconds, and we’ll send you an updated booking confirmation. Our email reminders include a reschedule or cancel button so that you can either reschedule the service within a given period before every appointment time-slot.
We offer a wide range of residential cleaning services such as standard house cleaning, deep house cleaning, move-in or out cleaning and specialized kitchen and bathroom cleaning services.
Yes! We understand that every home and business is different in terms of cleanliness needs. This is why we provide custom made cleaning packages that are strategically designed to cater for the needs of all our different clients on an individual basis.
The frequency of providing these services can vary depending on factors like size, foot traffic levels, Preferences, etc. Our clients can be assisted by us with flexible scheduling options which include weekly, bi-weekly, monthly or one-off cleanings.
We use high-quality, eco-friendly cleaning products and state-of-the-art equipment to ensure effective and environmentally conscious janitorial services for both residential and commercial properties.
Absolutely, our cleaning products are carefully selected, non-toxic, and safe for pets and children. We prioritize the health and safety of our clients and their families.
Of course! Our specialist cleaning services span the entire spectrum of domestic and office areas. From a detailed clean-up of kitchens and washrooms to revamping bedrooms and living rooms, we provide complete sanitation.
Yes we welcome any specific instructions from our customers about how they desire to have their business environments cleaned since client satisfaction is a prime concern and also we try to meet every individual customer’s special needs.
Answer:The safety and privacy of the commercial properties that our clients own is crucial to us thus putting in place thorough background checks for our cleaners and having strict measures to protect sensitive information plus assets.
Our charges may vary depending on factors such as size, scope of cleaning required among others. We offer transparent pricing structures and competitive prices both for residential and commercial cleanings.
Yes, we provide eco-friendly or green cleaning solutions to those of our customers who care about sustainable development and environmental preservation, using environmentally-friendly detergents, systems that pollute less.
